Acknowledgement Workflow

Not every task should be marked "Complete" without someone checking the work. The acknowledgement workflow adds a review step so that the owner or builder must approve a task before it officially closes. This is especially useful for critical-path items like inspections, rough-in approvals, and final walkthroughs.

How It Works

1. Owner enables "Requires Acknowledgement"— When creating or editing a task, toggle the acknowledgement switch on. This tells BuildChart that the task needs builder sign-off before it can be completed.
2. Subcontractor works on the task and, when finished, clicks "Mark Complete."
3. Task status changes to "Pending Review"— not Complete yet. The task remains in a review state until the owner takes action.
4. Owner receives an in-app notification: "Task [name] submitted for review by [sub name]."
5. Owner reviews the work by opening the task. They can check the completion details, including any photos the subcontractor attached.
6. Owner clicks Approve — The task status changes to Complete and the subcontractor receives a notification confirming the approval.
7. Or owner clicks Reject with notes — The task status reverts to its previous state. The subcontractor receives a notification with the rejection reason and can address the issues and resubmit.

Audit Trail

Every approval and rejection is recorded in the activity log with a timestamp and the reviewer's name. This creates a verifiable audit trail for quality control that you can reference during inspections, client meetings, or if disputes arise about when work was completed and who signed off on it.

When to Use Acknowledgement

You do not need to enable acknowledgement on every task. It is most valuable on tasks where quality verification matters:

• Framing inspection sign-off
• Rough-in approval (electrical, plumbing, HVAC)
• Drywall inspection before finishing
• Final walkthrough and punch list items
• Any task with regulatory or code compliance requirements

For routine tasks — material deliveries, site cleanup, minor prep work — you can leave acknowledgement off and let subcontractors mark them complete directly.